Experience in all phases of hotel development, acquisition, ownership and disposition.
To provide passionate and highly motivated hands-on management staff and department leaders who are driven to succeed and exceed expectations of the management company, the guests who visit their hotels and the staff they lead.
Our goal is to create training programs that will equip and empower our staff members so that they are able to excel and to grow in their hospitality careers. It is our belief that well-trained staff members have greater job satisfaction, enjoy greater longevity in their positions, foster greater teamwork, create an environment that is more conducive to guest satisfaction and ultimately result in a more profitable bottom line. Well trained staff members provide our hotels with a competitive edge. We strive to recognize committed staff and to provide growth opportunities within our hotel group for employees that excel.
To have well run financial operations which result in increased bottom line profitability for our owners. Our financial performance is compared to industry standards and property specific historic performances as well as current goals.
To meet and exceed property specific, measurable revenue goals through organized, thoughtful, and always current sales and marketing strategies and action plans customized to the needs of each hotel and market. Goals are measured weekly, monthly and annually.
To oversee and implement a preventive maintenance program and ensure repairs and improvements are performed accurately and cost effectively.
Dedicated staff monitors and responds to feedback from guests both privately and publically, utilizing franchise-specific platforms (Revinate, Medallia, etc.) as well as various public platforms including, but not limited to TripAdvisor, Expedia, Hotels.com and Yelp. Staff works closely with the hotels’ Hosts (General Managers), Regional Managers and marketing personnel to promptly acknowledge feedback from guests and respond with informed replies.