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Since 1989 our founder Keith Stephens has been living and breathing the hospitality industry. He began his career as the Director of Marketing and since then has bought, sold, and managed over 50 properties. With a degree in Hospitality & Tourism Management from Virginia Tech, Keith has been successfully growing his business and supporting hotels like yours for decades. It’s time to let Keith and his supportive staff help you successfully grow your business.

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Guests, Inc. launches with 4 hotels: Comfort Inn, Culpeper, VA; Comfort Inn, Staunton VA; Comfort Inn, Warrenton VA; and Comfort Inn, Seaford DE.
Guests, Inc. begins to expand its portfolio under VP of Marketing, Keith Stephens, adding the Comfort Inn in Kent Narrows, MD to its roster of managed properties.
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An owner/operator and long-time employee, Keith Stephens purchases Guests, Inc. and becomes CEO, allowing him to focus the company on his mission: When Operational Excellence Is Standard, The Ultimate Guest Experience Is Delivered
Acquired the Comfort Suites in Parkersburg, WV
Acquired the Hampton Inns in Barboursville, Hurricane and Mineral Wells, WV
David Cavallaro joined the Guests, Inc. team as President
Began Management of the Suburban Lodge in Stafford, VA and opened the new Microtel in Winchester, VA
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Began Management of the Appamattox Inn & Suites, opened the Ridgeview Event Center and launched the Resotrative Getaway Collection of vacation rentals.

Become part of our Energetic team

Are you passionate about guest service and the hospitality industry? We have openings in all facets of hotel operations from behind the scenes to front desk, join our incredible staff today! Are you positive, energetic and looking for a rewarding career? Whether you are just getting started or you have a degree in hospitality, we are eager to hear from you! 

The People of Guests, Inc.

Meet our Team

“As a significant part of our overall property performance analysis, we are continually analyzing the best franchise options and renovation upgrades for the optimal success of our hotels in the markets in which they compete.”


Keith D. Stephens

Chairman of the Board of Guests, Inc.


Chairman of the Board of Guests, Inc.

Keith D. Stephens is the Managing Member of Gateway Partnerships & Companies and the Chairman of the Board of Guests, Inc.

Stephens, a lifetime resident of Virginia, obtained a Bachelor of Science degree in Hotel and Restaurant Management from Virginia Tech in 1988. From 1988 to 1989 he was employed by Calvert Management Company as a Regional Director of Marketing.

Stephens was the first employee of Guests, Inc. and the Gateway Partnerships family when Guests, Inc. began to manage hotels in April 1989. Between 1989 and 1995 he served as the Vice President and Director of Marketing. In 1995 he was appointed the Executive Director of the Gateway Partnerships and Companies. In 2005, he acquired the controlling interest in Gateway Partnerships and Guests, Inc.

Over the course of his career, Stephens has been involved in operating a wide variety of hotels including serving as a court appointed receiver under the Gateway Partnership umbrella. He has led the acquisition and disposition of multiple properties and currently owns the controlling interest of nine of the 15 hotels in the Guests, Inc. portfolio.

Stephens has served on numerous boards and committees of community and industry organizations. He serves on the Executive Committee of the Shenandoah County Chapter of Young Life, the Shenandoah County Fair Board of Directors and the Luray/Page County VA Airport Authority. He has served on other local boards including the Woodstock Chamber of Commerce, the Community Christian School, and the National Marketing Committee of the Choice Hotels Owner’s Council. In 2014 he received the Michael D. Olsen Award as the Outstanding Alumnus from the Department of Hospitality Tourism Management from Virginia Tech. He spends his free time farming with his wife Donna of 30 years.

Keith D Stephens

Chairman of the Board of Guests, Inc.
• Managing Member of Gateway Partnerships & Companies


David is a hospitality professional with over twenty-seven years of extensive experience and successful career progression with both major and independent hotel brands, which include, Hilton, Marriott, IHG, Wyndham and Choice Hotel franchises. 

Prior to joining the Guests, Inc. team, David spent the last twelve years with Marshall Hotels and Resorts.   In his most recent position, he was Regional Vice President of Operations.  In that role David was responsible for a variety of franchises including Hilton and Marriott. David has expertise in leading and directing sales & marketing, operations and financial activities that drive revenue and ROI. David also demonstrates the ability to plan and execute new builds, conversions, and major renovation (PIP) construction projects.

David Cavallaro

• Over 29 years of experience with major hotel brands.

Director of Finance

With over 20 years of experience in finance, Shannon has demonstrated career growth in all areas of accounting.  Shannon joined Guests Inc. in April of 2008.  In her current role as Director of Finance she is responsible for the entire accounting direction and controls with Guests, Inc. and its property operations. Shannon is hands on with establishing the banking procedures and credit card processing with all our hotels.  Other responsibilities include establishing licensing and verifying sales tax compliance.  She is also involved with our auditing procedures, protocols and controls. Finally, Shannon is associated with our IT department as it relates to our network and all PCI compliance procedures.

Shannon Miller

Director of Finance
• Over 20 years of accounting experience.

Regional Director of Operations

Randy joined Guests, Inc. in February of 2018 as the Host /General Manager of the Hampton Inn in Barboursville, WV. He has over 30 years of experience in all areas of hospitality. Randy also offers experience with handling PIP’s from start to finish and new construction.

Randy started his career in Myrtle Beach, SC where he quickly worked his way up the management team of Camelot by the Sea, Myrtle Beach’s first themed resort.

In 2001, Randy and his wife moved to West Virginia where he was the General Manager of a Best Western. During his 16 years with Best Western, he served as a Governor for District VII, served and chaired several Advisory Boards and he was the recipient of the “All Star Governor Award” on two separate occasions.

Through his service to the hospitality industry, Randy has served on the WVHTA Board, Hatfield and McCoy CVB Board, Logan County Chamber Board, Coalfield CVB Board, and is currently serving on the Huntington Area CVB Board.

Randy Kveton

Regional Director of Operations
• Over 30 years of hospitality management & development experience.

Director of Sales and Marketing

Amanda has over fifteen years of hospitality sales and operations experience. For the last four years she has been with Guests, Inc. as Regional Sales Director working in the West Virginia market. Amanda plays a key role with her multifaceted approach to sales and marketing and maximizing annual revenues throughout the Guests, Inc. portfolio. Amanda is hands on with her sales teams by providing support and leadership with the hotels marketing plans and sales direction. She builds relationships with her team members and provides guidance to help meet their sales goals. Amanda is experienced with Hilton, Marriott, IHG, Choice and Wyndham franchises and holds a Bachelor of Science in Political Science and History from Columbia College.

Amanda Fabus

Director of Sales & Marketing
• Over 15 years of hospitality sales and operations experience

Chief Maintenance Engineer

Mr. Wallace joined Guests, Inc. in 1988 as the Maintenance Engineer at the Radford Comfort Inn and Best Western. He was promoted to the position of Assistant Maintenance Engineer for all of the Guests Inc. hotel properties and in August, 2000, he was promoted to the Chief Maintenance Engineer. His responsibilities include the Guests, Inc. Preventive Maintenance Program, property maintenance training, mechanical maintenance as well as the inventory and purchasing for the maintenance program. He also maintains property safety program data (OSHA conformance) and the EPA compliance program for the Guests-operated properties.

Mr. Wallace has over fifteen (15) years of maintenance experience. He has a degree in automotive technology from New River Community College and building and maintenance from Commonwealth of Virginia college.

Prior to joining Guests, Inc. Mr. Wallace served as a maintenance engineer with the Radford University.

He is licensed in EPA regulations and he has completed numerous certification programs.

Roy Wallace

Director of Engineering and Maintenance Management
• Over 15 years of maintenance experience and education.

Senior Advisor

Tim joined the Guests, Inc. team in 2007.  He serves as a Senior Advisor after his recent retirement.  Tim provides guidance and education to the team at Guests, Inc. on day to day operations and special projects.

Prior to joining the Guests, Inc. team, he served as the General Manager of the Quaker Square Crowne Plaza Hotel in Akron, Ohio.  This hotel contained 190 guest rooms, 50,000 square feet of meeting and conference space, multiple food and beverage outlets and 55,000 square feet of office and retail space.  During his tenure at this hotel, he led the efforts to increase RevPar by 5% and increased the profitability of the food and beverage operation by 7.5%. 

Tim was the Vice President of Hotel and Golf Operations from 1991-2005 with BriLyn, a Cincinnati, OH based hotel company.  In this role, he was responsible for the support and oversight of nine hotels with total annual sales of $16,500,000.  The five golf courses under his supervision produced annual food and beverage revenue in excess of $4,000,000.

Over the course of his career, Tim has also overseen construction, opening and renovation of restaurants, hotels and golf course clubhouses. Since joining Guests, Inc. he has supervised numerous capital projects, PIP’s, and property brand conversions. Three of these projects received awards including the Mimslyn Inn, the Holiday Inn Express Fredericksburg, VA and the La Quinta Inn and Suites in Lynchburg, VA.

Tim has served in numerous multi-unit management positions overseeing full service hotels and restaurants with three other companies: Snavely Management Services, Harley Hotels and Hospitality Motor Inns.  He has served on numerous Advisory Boards and Committees and from 1996 to 2005 he was a Trustee for the Board of the Ohio Hotel and Lodging Association. 

He has a B.S. in Hotel Management & Food Service from The Pennsylvania State University.

Timothy Garner

Senior Advisor
• A wealth of knowledge with a lifetime of experience.

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The hospitality industry is a fast-paced environment. With continuing education, franchise updates, and continually changing government information, there is a lot to learn and keep up with. Luckily, our staff is on it. We keep your establishment up to date when it comes to the health, safety, and maintenance requirements of your hotel.